Kustomer
Deliver faster, personalized support with Kustomer’s AI customer service CRM. Unify conversations, automate workflows, and power omnichannel CX in one
Powerful AI for better experiences Personalized support for customers AI adapts to customer intent and context, not rigid scripts. Agents see the full picture instantly and get real-time AI assistance. Actionable insights for leaders AI turns conversations and data into meaningful business intelligence. One platform for intelligent CX Conversations, data, history, and context live in one place. Seamless orchestration at scale Complex CX journeys are easy to design, test, and evolve. Intelligence that helps CX teams design, optimize, and scale experiences without complexity. One source of truth powering both AI and human agents across every interaction Surface customer insights in the moment during conversations Real-time intent detection to send every interaction to the right resource Transparent, explainable AI decisions with built-in oversight and human-in-the-loop AI embedded directly into your CX workflows Guided, no-code configuration and operational control from day one Experience how AI Agents help your team save time, resolve issues faster, and stay in control from day one. Improvement in first response times Forge deeper customer relationships through complete contextualized data at your fingertips. Kustomer collects data at the point of order, enabling proactive, personalized conversations with real-time updates that helps proactively service customers. Data in the Kustomer platform is easily accessible, actionable, and searchable. Seamless webhook updates reduce API calls, speeding up access and cutting costs while minimizing engineering efforts. Custom objects and attributes in Kustomer track information unique to your organization on customers, conversations, and more. Kustomer ensures data and context is structured in a flexible, scalable, and easily accessible way. Our custom objects also allow you to draw relationships between them so that all relevant data is connected. Service process automation is critical to scaling your business. Workflows in Kustomer enable you to automate repetitive tasks, providing your team with much needed time and information to resolve difficult conversations quickly. Ensure your agents are working efficiently. The Team Pulse dashboard allows managers to view what agents are working on in real time and quickly jump to the customers and searches that agents are viewing instead of relying on manual searches. Team Pulse also allows team leads and admins to understand the current state of your queues and manually move eligible agents from a less busy queue to one with a large inbound volume, resulting in a lower wait time for your customers. The timeline is where agents spend most of their time interacting with customers. This is where you'll see a chronological list of all customer interactions with your company, like email and chat conversations, order history, appointments, and purchase history. Have total control over what every user can see and do in the platform, with creat
Yuma AI
AI agents that resolve tickets, boost revenue, and keep customers happy. Purpose-built for Shopify and your helpdesk.
AI agents that resolve tickets, boost revenue, and keep customers happy. Purpose-built for Shopify and your helpdesk. Omnie's partnership with Yuma has boosted automation, cut response times, improved customer satisfaction, and enabled 24/7 multilingual support. Tickets processed (and growing) A few months ago, the first answer from a human would take 72 hours. Now, for a large portion of tickets, the answer is within an hour. Of support tickets fully automated across top ecommerce brands Automation of a massive volume of customer support tickets Slashed in First Response Time (FRT) Clove went from day-long response times to under 3 minutes, automated 70% of tickets, and hit 3x ROI. All within their first 90 days on Yuma. Handle 10x more tickets without adding headcount Consistent, on-brand responses across email, chat, and social Built-in guardrails that're policy-compliant and brand-safe Increase average order value with product recommendations Reduce cart abandonment with personalized offers and nudges Convert browsing into buying with intent-based interventions Reply in seconds, not hours across social channels On-brand responses that sound human, not robotic Manage reviews and reputation automatically Instant answers to product questions, shipping, and policies Live on your store in under 5 minutes. No developers needed Smart nudges that turn browsers into buyers AI-powered upsells and product recommendations 24/7 automated: instant, accurate, on-brand Resolves customer questions in under a minute AI-powered upsells and product recommendations 24/7 automated: instant, accurate, on-brand Resolves customer questions in under a minute From WISMO and returns to upsells, chat deflection, and review moderation, Yuma helps ecommerce teams automate the workflows that shape customer experience and revenue. Yuma plugs into your helpdesk, e-commerce platform, and support tools in minutes. No engineering work required. One AI layer across your entire CX stack. Get direct answers about integrations, setup time, automation quality, pricing, security reviews, and how Yuma fits into your ecommerce support stack. Yuma AI is headquartered in Cambridge, MA, United States, with a European office in Barcelona, Spain. Yuma publishes full case studies with named customers, real metrics, and direct quotes. Here's what a few of them report: All case studies are available at yuma.ai/case-studies Yuma is used to automate ecommerce customer service. The most common use cases include shipping status inquiries, returns and exchanges, order cancellations and modifications, subscription management, refunds, and product questions. These ticket types typically make up 40 to 70% of a brand's total support volume. No. Yuma requires zero engineering work to set up. A dedicated account manager from Yuma configures your AI automations, writes your automation processes, and connects Yuma to your helpdesk and ecommerce tools. This is inclu
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