Salesforce Einstein

Salesforce Einstein is your end to end solution to becoming an AI-first company.

AI without context is just a guess. product.data-cloud acts as the engine of the Agentforce 360 Platform by unifying all your siloed customer information into a single, unified view. By connecting these dots, Salesforce ensures that your AI is grounded in the actual facts of your business, providing responses that are highly accurate, relevant, and timely. Deploy AI confidently with the Agentforce Trust Layer, a native security framework built into the Agentforce360 Platform. Using dynamic grounding for accuracy and data masking for privacy, it ensures your AI is context-aware and secure. The Agentforce Trust Layer guarantees your proprietary data remains protected and is never used to train external models. Deliver more personalized and impactful customer service while significantly boosting productivity across your entire organization. Leverage predictive AI to anticipate customer needs and identify potential escalations before they happen. Augment your human agents with generative AI that instantly summarizes complex cases and drafts personalized replies grounded in your trusted knowledge base. Finally, transform your service model with AI agents that autonomously resolve customer inquiries and execute multi-step workflows, providing 24/7 support without increasing headcount. While generative AI focuses on creating content and summarizing information, agentic AI focuses on autonomous action. Generative AI acts as a highly skilled assistant that helps you write or research, whereas agentic AI, powered by Agentforce, uses a reasoning engine to plan and execute multi-step business tasks independently like resolving a service case or qualifying a lead without needing constant human prompts. Salesforce secures enterprise data through the Agentforce Trust Layer. This native security architecture protects your information by using Sensitive Data Masking to hide PII and a Zero-Retention Policy, which ensures your proprietary data is never stored or used to train external AI models. This allows businesses to leverage powerful LLMs while keeping their data safely within their own security perimeter. Yes. Salesforce is built on an open ecosystem that supports model openness. Through our "Bring Your Own Model" (BYOM) capabilities, you can securely connect to foundation models from partners like OpenAI, Anthropic, and Google. This allows you to choose the best AI model for your specific business needs while maintaining the security guardrails of the Salesforce platform. AI at Salesforce is natively embedded into the Agentforce 360 Platform and leverages data from CRM and external applications to provide insights, predictions, and generated content directly in the flow of work. It’s a 1-click setup. Meaning you don't need a technical background or an IT team to get started. You simply toggle it on with one click, and the AI immediately begins surfacing insights from your data.