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Tools/ServiceNow AI vs C3.ai
ServiceNow AI

ServiceNow AI

ai-enterprise
vs
C3.ai

C3.ai

ai-enterprise

ServiceNow AI vs C3.ai — Comparison

Overview
What each tool does and who it's for

ServiceNow AI

Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.

Europe, Middle East, and Africa Take action with autonomous AI agents that work for you. Transform service management for productivity and ROI. Connect strategy, governance, management, and performance for all your AI across the enterprise. Deliver proactive digital operations with AIOps. Empower self-service, boost agent productivity, and speed up resolution. Gain insights to move from strategy to business outcomes. Improve technology use and spend over the IT asset lifecycle. Enable an integrated approach that builds operational resilience and mitigates risk. Defend against security threats and attacks. Reduce field service costs and improve efficiency. Give employees instant answers, guidance, and fast issue resolution. Stop chasing what other AI tools should have finished. The Autonomous Workforce is more than just isolated tasks. These AI specialists are assigned to roles, with business context and permissions to handle complex workflows end-to-end. Put AI to work across your business with our single, intelligent platform. Power all your workflows, AI, and analytics with real-time access to data from any source. Automate workflows to lower costs and raise productivity. Bring AI directly into the flow of work with the UI for Enterprise AI. Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance at scale. Deploy, automate, and scale with trusted and flexible cloud-based infrastructure options built to make work flow. AI Agents Take action with autonomous AI agents that work for you. Connect strategy, governance, management, and performance for all your AI across the enterprise. Protect sensitive data and increase security, privacy, and compliance across the enterprise. Build apps that automate manual work and modernize legacy processes. Do more with the ServiceNow AI Platform. Find hundreds of certified, ready to use applications. Rely on ServiceNow for AI that’s human-centered, inclusive, transparent, and accountable. Learn how you can use GenAI to equip customers and employees with self-service for requests. (3:17) Find out how your business can reduce manual work and help agents resolve cases faster. (4:08) See how to simplify the way workflows are built and custom code is developed. (4:30) Build a bridge between business processes and IT architecture. Predict, prevent, and resolve incidents proactively from a single workspace. Automate cloud governance for better compliance, security, and costs. Protect your OT environment and improve uptime. Control costs and minimize risks across the IT asset lifecycle. Deliver proactive digital operations with AIOps. Transform service management to boost productivity and maximize ROI. Gain insights to detect and respond to changes in cloud-native apps. Gain insights to move from strategy to business outcomes. Improve your employees' endpoint technology experience. Empower self-service, boost agent productivity, and speed up r

C3.ai

C3 AI is an Enterprise AI application software company enabling organizations worldwide to develop, deploy, and operate AI at scale.

C3 AI provides over 40 turnkey Enterprise AI applications that meet the business-critical needs of global enterprises in manufacturing, financial services, government, utilities, oil and gas, chemicals, agribusiness, defense and intelligence, and more. The C3 AI Platform provides all necessary software services in one integrated suite to rapidly develop, provision and operate Enterprise AI applications. Ready-to-use enterprise AI applications for high-value use cases. An integrated family of deep code, low code, and no code development tools available in a collaborative multi-functional environment. The C3 AI Platform provides all necessary software services in one integrated suite to rapidly develop, provision, and operate Enterprise AI applications. a comprehensive platform as a service (PaaS) for rapidly developing and operating big data‚ predictive analytics‚ AI‚ and IoT software applications All C3 AI applications support multi-hybrid cloud deployments and will run without modification on any or all of Azure, Google Cloud, AWS, and the Edge. C3 AI provides an integrated family of development tools to meet the needs of different development communities. C3 AI uses industry standard tools, including Jupyter Notebook, R, Python, and Scala. C3 AI provides access to deep code through the Visual Studio, a popular source code editor. C3 AI Studio has a low code interface to develop. deploy, and operate enterprise AI applications. C3 AI Ex Machina is a no code interface to design, develop, and deploy AI solutions and analytics. Get insights into C3 AI’s capabilities, enterprise AI best practices, and highest-value use cases. Gain insights into the C3 AI Platform's capabilities, its model-driven architecture, and test it against your company's sample data set. Identify a high-impact business problem and collaborate with the C3 AI team to rapidly build an AI application that solves it. Scale and deploy a tested C3 AI application into production. Incorporate user feedback and optimize algorithms to drive maximum economic value. Learn how our industry-leading Enterprise AI software products can help your organization. Contact us at IR@C3.ai to learn more about investing at C3 AI. For all other questions, please contact us here. C3 AI Inventory Optimization can be deployed across all types of inventory, a rich variety of production and fulfillment strategies. View all inventory in real-time across the global supply chain. Set and achieve inventory and service level targets. Improve supply chain productivity and efficiency with AI-based recommendations to optimize inventory and improve customer outcomes such as service levels and OTIF. Procure the right inventory at the right time in the right amounts, all from within an intuitive, workflow-enabled user stream. Identify orders at-risk of delay and intervene to reroute inventory, change order prioritize, and expedite deliveries. Converting traditional organizations into AI-powered e

Key Metrics
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Avg Rating
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Mentions (30d)
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npm Downloads/wk
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Community Sentiment
How developers feel about each tool based on mentions and reviews

ServiceNow AI

0% positive100% neutral0% negative

C3.ai

0% positive100% neutral0% negative
Pricing

ServiceNow AI

subscription + tiered

C3.ai

subscription + tiered
Use Cases
When to use each tool

ServiceNow AI (3)

EmployeeWorksPublic Sector/Government StoriesNow on Now

C3.ai (6)

C3 Agentic AI PlatformGet Started with the C3 AI CHARM APIUS Air ForceInternational Oil CompanyFortune 50 BankingFortune 200 Manufacturing
Features

Only in ServiceNow AI (10)

AI AgentsIT Service ManagementServiceNow AI Control TowerIT Operations ManagementCustomer Service ManagementStrategic Portfolio ManagementIT Asset ManagementGovernance, Risk, and ComplianceSecurity OperationsField Service Management

Only in C3.ai (10)

2026 C3.ai, Inc. All Rights Reserved.C3 AI ApplicationsC3 Agentic AI PlatformC3 Generative AIGet Started with C3 AIGet Started with the C3 AI CHARM APIGenerative AIPublicationsWhat Is Enterprise AI?Customer Viewpoints
Product Screenshots

ServiceNow AI

ServiceNow AI screenshot 1

C3.ai

C3.ai screenshot 1C3.ai screenshot 2
Company Intel
information technology & services
Industry
information technology & services
27,000
Employees
900
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Funding
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Stage
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Supported Languages & Categories

ServiceNow AI

ServiceNowNo BUAI/MLFinTechDevOps

C3.ai

AI/MLFinTechDevOpsSecurityAnalytics
View ServiceNow AI Profile View C3.ai Profile