Unbabel

Unbabel’s Language Operations Platform gives businesses the ability to thrive across cultures and geographies by eliminating language barriers.

Most businesses communicate with their customers in English. But the truth? English speakers only make up roughly a quarter of internet users around the world. Since its inception in 2013, Unbabel has pioneered the Language Operations (LangOps) category, enabling teams across companies to easily interact with customers in any language they speak. Our language technologies combine advanced artificial intelligence with our proprietary community of human editors, for fast, efficient, high-quality translations that get smarter over time. Unbabel machine-learning translations power consistent multilingual customer support and localization at scale, so small businesses and enterprises globally can provide stellar customer experiences in every corner of the world. Unbabel was founded in Lisbon and is part of the TransPerfect group. Learn more here Unbabel works hand-in-hand with some of the world’s largest BPOs and outsourcing companies. Together we’ve created custom, transformative, never-before-seen multilingual support initiatives for major brands worldwide including Booking.com, Nestle, Panasonic, Patagonia, and UPS. We’ve assembled a diverse team of experts in the AI and natural language processing (NLP) fields, whose unparalleled research and award-winning breakthroughs continues to set industry standards. Download our logo, product shots, brand guidelines and any other media assets you might need. Unbabel is easy to set up; their procurement and implementation teams made the onboarding easy and the integration to Zendesk was seamless and very fast. Thanks to Unbabel, we can have highly skilled agents in all the markets we operate, optimizing resources and avoiding problems of lack of coverage with one language or another. Unbabel is simple to use, they maintain transparent business practices (help articles tell you exactly how their product works), and service has always been above and beyond. Since easyJet has implemented Unbabel as a solution for our multilingual webchat, we have seen an increase of 4.2% on our CSAT, among other benefits on the operational level. Everything is easy to manage, track and update. What was once a laborious task is something a new starter can learn in a very short time. Ai-powered machine translation software automates the process of translating text from one language to another.