Capacity, with an average rating of 4.6/5, is praised for its robust CX automation capabilities and integration flexibility, whereas Ultimate excels in job management and automation, resolving up to 80% of interactions, though it faces criticism for UI limitations. Capacity's employee base is smaller, at approximately 18, compared to Ultimate's 140, which may influence support and feature development velocity.
Best for
Capacity is the better choice when seamless integration with a wide range of existing systems, like Google Workspace and Salesforce, and a strong focus on enhancing customer interactions with AI-powered tools are priorities for small to medium-sized teams.
Best for
Ultimate is the better choice when a larger organization seeks advanced automation capable of handling complex workflows autonomously and values a platform with more employee resources and a proven track record of resolving most interactions efficiently.
Key Differences
Verdict
Capacity is ideal for smaller teams that need a highly integrated platform with advanced AI capabilities to enhance customer support experiences. Ultimate is better suited for larger organizations that prioritize high-resolution rates and have the resources to handle higher pricing points in exchange for robust workflow automation. Each tool has distinct advantages depending on organizational needs and resources available.
Capacity
Capacity is a unified CX automation platform that uses agentic AI to power AI agents, real-time agent assist and post-call automation.
Users generally praise "Capacity" for its ability to streamline operations and enhance efficiency, earning high ratings on G2, with multiple perfect scores. However, some reviews indicate inconsistency, with ratings dipping to 3.5/5, suggesting occasional shortcomings in user experience. Social mentions are scarce and don't provide substantial insights about the software, focusing more on tangential topics. Overall, "Capacity" enjoys a positive reputation with its pricing seeming reasonable to most users, based on its satisfactory performance and added value.
Ultimate
Deploy AI agents that resolve up to 80% of customer interactions. Automate service and improve every outcome—start your free trial.
User feedback on "Ultimate" highlights its strong utility in job management and automation, with excitement stemming from its practical applications in streamlining these tasks. However, some users would appreciate improvements in user interface and customization options to better fit individual needs. While pricing seems to be a point of contention, with some expressing concerns over its affordability, the overall sentiment labels it as a valuable investment for its effectiveness. The software enjoys a solid reputation for enhancing productivity, particularly among tech-savvy users.
Capacity
+25% vs last weekUltimate
-14% vs last weekCapacity
Ultimate
Capacity
Ultimate
Capacity
Ultimate
Capacity (10)
Ultimate (1)
Only in Capacity (9)
Only in Ultimate (10)
Shared (13)
Only in Capacity (2)
Only in Ultimate (2)
Capacity
What do you like best about Capacity?The functions that I liked the most are the instant conversation and the message history. It was easy to integrate into our website. Review collected by and hosted on G2.com.What do you dislike about Capacity?I'm yet to see any disadvantages but for now I'm very pleased with it. Review collected by and hosted on G2.com.
What do you like best about Capacity?The people are as good as the product, if not better! With amazing account executives, project managers, and ludicrously talented engineers, you're in good hands. With great listeners new features are added to their products constantly. Review collected by and hosted on G2.com.What do you dislike about Capacity?The helpdesk platform is the only thing I could dislike, everything else is rock solid. And in fairness the helpdesk functions are getting better every sprint. Review collected by and hosted on G2.com.
What do you like best about Capacity?The Capacity team is continually working to understand the needs of their customers, optimize the product, and innovate new solutions! The team we work with is so helpful in providing recommendations and actively taking in our questions or feedback. As we continue to utilize Capacity for our teams, I'm confident we'll continue to see more and more value in the product! Review collected by and hosted on G2.com.What do you dislike about Capacity?While there is some room for improvement with the analytics provided in the platform, the Capacity team is incredibly open to this feedback and consistently shares progress toward any feedback I've shared. Review collected by and hosted on G2.com.
Ultimate
No reviews yet
Capacity
Ultimate
Capacity
Ultimate
Capacity
Ultimate
Capacity
Ultimate
Capacity
Is Flock just a poor US-centric copy of, globally active Genetec?
I've read all of Genetec's [customer stories](https://www.genetec.com/customer-stories/search) (the PDFs), and although I recognize these, as being Genetec marketing material (at least in part), they do contain insightful information, regarding implementation of surveillance systems; that is, from t
Ultimate
Sen. Sheldon Whitehouse (D-RI) lays out the connections between Trump, Russia, and Epstein (transcript included)
**NOTE:** This transcript now appears in [the Senate section of the official *Congessional Record* of March 5, 2026, pages 18 - 23,](https://www.congress.gov/119/crec/2026/03/05/172/42/CREC-2026-03-05-senate.pdf) with Sen. Whitehouse's own list of sources appended. ----- The following is the You
Shared (4)
Only in Capacity (1)
Only in Ultimate (1)
Ultimate is better suited for complex workflow automation due to its capability to autonomously reason through intricate processes and manage interactions end-to-end.
Capacity offers a usage-based plus subscription model which can be more flexible and cost-efficient for varying usage levels, whereas Ultimate is strictly subscription-based with concerns about affordability.
Though both tools have limited online community discussion data, Ultimate's larger company size could imply a more structured community and support system than Capacity's smaller team.
Yes, both tools offer integration capabilities with platforms like Salesforce and Zendesk, potentially allowing them to complement each other in complex customer support operations.
Capacity may be easier to implement due to its emphasis on integration and real-time suggestions, though Ultimate provides a free trial that may help new users familiarize themselves with its functionalities quickly.
