Drift AI
Give your marketing, sales, and service teams what they need to have more meaningful conversations with buyers online, increase pipeline, and grow rev
Drift AI Chat agent engages visitors with real-time personalized conversations, delivering a better buyer experience and more qualified leads. The Drift Chat agent brings deeper insights to marketers and earlier buyer engagement to sellers — driving efficiency across the entire revenue motion to accelerate growth. Challenge #1: Unmet buyer expectations Challenge #2: Lack of visibility into intent-based web traffic When a prospect lands on your website, you'll know who they are. Drift identifies high-intent buyers and relevant account data (like company name, location, and account history, etc.), scores their engagement in real time, and delivers the right chat experience to convert them. Challenge #3: Lengthy and disconnected sales cycles When visitors from high-intent accounts interact with Drift, the Drift Chat agent intelligently routes qualified buyers into the seller’s Rhythm workflow as a prioritized action, giving sellers a clear next step and the context they need to deliver personalized, timely communication. Challenge #4: Not knowing which chats convert Track engagement metrics, identify high-converting conversations, and attribute success to pipeline and revenue to continuously set strategic benchmarks and refine your approach for better performance. Skip the forms. Engage buyers in real-time conversations and move them through the funnel faster. Skip the forms. Engage buyers in real-time conversations and move them through the funnel faster. Track engagement metrics, identify high-converting conversations, and attribute success to pipeline and revenue to continuously set strategic benchmarks and refine your approach for better performance. Fastlane uses your tech stack data to identify and qualify high-value buyers in real time — allowing them to skip the form queue and connect immediately. We've seen positive impacts across all stages of the buyer's journey from Drift, owing to meaningful personalization. We've improved website conversion, sourced incremental leads, and accelerated the sales process. Drift is now one of our most-loved martech tools. I think the results speak for themselves. Drift has turned into the number one channel for high-intent leads. A solution like Drift gives you multiple new opportunities to convert users into your pipeline When our site visitors engage with chat, they now get better, more thorough responses — even though it takes our team less time to set up and manage the [Drift] chatbot [Drift is] bridging that gap between us trying to call or email at the ‘right time’ as opposed to knowing they’re live on the site, ready to talk. Drift has allowed us to become more customer-centric, even in the B2B space where we have to solve customer problems on their time, not ours. Purpose-built AI agents embedded in your revenue workflow Salesloft unifies AI chat agents, sales engagement, revenue intelligence, conversation intelligence, deal management, and forecasting — all supported by AI work
Salesforce Einstein
Salesforce Einstein is your end to end solution to becoming an AI-first company.
AI without context is just a guess. product.data-cloud acts as the engine of the Agentforce 360 Platform by unifying all your siloed customer information into a single, unified view. By connecting these dots, Salesforce ensures that your AI is grounded in the actual facts of your business, providing responses that are highly accurate, relevant, and timely. Deploy AI confidently with the Agentforce Trust Layer, a native security framework built into the Agentforce360 Platform. Using dynamic grounding for accuracy and data masking for privacy, it ensures your AI is context-aware and secure. The Agentforce Trust Layer guarantees your proprietary data remains protected and is never used to train external models. Deliver more personalized and impactful customer service while significantly boosting productivity across your entire organization. Leverage predictive AI to anticipate customer needs and identify potential escalations before they happen. Augment your human agents with generative AI that instantly summarizes complex cases and drafts personalized replies grounded in your trusted knowledge base. Finally, transform your service model with AI agents that autonomously resolve customer inquiries and execute multi-step workflows, providing 24/7 support without increasing headcount. While generative AI focuses on creating content and summarizing information, agentic AI focuses on autonomous action. Generative AI acts as a highly skilled assistant that helps you write or research, whereas agentic AI, powered by Agentforce, uses a reasoning engine to plan and execute multi-step business tasks independently like resolving a service case or qualifying a lead without needing constant human prompts. Salesforce secures enterprise data through the Agentforce Trust Layer. This native security architecture protects your information by using Sensitive Data Masking to hide PII and a Zero-Retention Policy, which ensures your proprietary data is never stored or used to train external AI models. This allows businesses to leverage powerful LLMs while keeping their data safely within their own security perimeter. Yes. Salesforce is built on an open ecosystem that supports model openness. Through our "Bring Your Own Model" (BYOM) capabilities, you can securely connect to foundation models from partners like OpenAI, Anthropic, and Google. This allows you to choose the best AI model for your specific business needs while maintaining the security guardrails of the Salesforce platform. AI at Salesforce is natively embedded into the Agentforce 360 Platform and leverages data from CRM and external applications to provide insights, predictions, and generated content directly in the flow of work. It’s a 1-click setup. Meaning you don't need a technical background or an IT team to get started. You simply toggle it on with one click, and the AI immediately begins surfacing insights from your data.
Drift AI
Salesforce Einstein
Drift AI
Salesforce Einstein
Only in Drift AI (10)
Only in Salesforce Einstein (8)
Drift AI
Salesforce Einstein
Drift AI
Salesforce Einstein
