Salesforce Einstein
Salesforce Einstein is your end to end solution to becoming an AI-first company.
AI without context is just a guess. product.data-cloud acts as the engine of the Agentforce 360 Platform by unifying all your siloed customer information into a single, unified view. By connecting these dots, Salesforce ensures that your AI is grounded in the actual facts of your business, providing responses that are highly accurate, relevant, and timely. Deploy AI confidently with the Agentforce Trust Layer, a native security framework built into the Agentforce360 Platform. Using dynamic grounding for accuracy and data masking for privacy, it ensures your AI is context-aware and secure. The Agentforce Trust Layer guarantees your proprietary data remains protected and is never used to train external models. Deliver more personalized and impactful customer service while significantly boosting productivity across your entire organization. Leverage predictive AI to anticipate customer needs and identify potential escalations before they happen. Augment your human agents with generative AI that instantly summarizes complex cases and drafts personalized replies grounded in your trusted knowledge base. Finally, transform your service model with AI agents that autonomously resolve customer inquiries and execute multi-step workflows, providing 24/7 support without increasing headcount. While generative AI focuses on creating content and summarizing information, agentic AI focuses on autonomous action. Generative AI acts as a highly skilled assistant that helps you write or research, whereas agentic AI, powered by Agentforce, uses a reasoning engine to plan and execute multi-step business tasks independently like resolving a service case or qualifying a lead without needing constant human prompts. Salesforce secures enterprise data through the Agentforce Trust Layer. This native security architecture protects your information by using Sensitive Data Masking to hide PII and a Zero-Retention Policy, which ensures your proprietary data is never stored or used to train external AI models. This allows businesses to leverage powerful LLMs while keeping their data safely within their own security perimeter. Yes. Salesforce is built on an open ecosystem that supports model openness. Through our "Bring Your Own Model" (BYOM) capabilities, you can securely connect to foundation models from partners like OpenAI, Anthropic, and Google. This allows you to choose the best AI model for your specific business needs while maintaining the security guardrails of the Salesforce platform. AI at Salesforce is natively embedded into the Agentforce 360 Platform and leverages data from CRM and external applications to provide insights, predictions, and generated content directly in the flow of work. It’s a 1-click setup. Meaning you don't need a technical background or an IT team to get started. You simply toggle it on with one click, and the AI immediately begins surfacing insights from your data.
Persado
Full-stack GenAI evaluated, audited, adopted, and scaled by the world’s most prominent banks and credit card issuers
Persado understands that the future of customer engagement hinges on better creative and fully compliant, smarter algorithms — so marketers can drive growth at the speed of AI. Persado AI fuses Martech and Regtech in a single platform using AI agents that optimize marketing performance and compliance in real-time. Since 2012, brands in the U.S. and EMEA, including 8 of the 10 top U.S. banks, credit unions, card issuers, retailers, and travel companies, have trusted Persado to engage customers with high-performing content. Persado customers realize increased customer engagement and sizable business impact. Well-suited for regulated industries, Persado balances performance, compliance, and effort using automated, AI-powered content optimization that fuels growth. The platform is trained on real interaction and transaction data from 1.2 billion consumers, which measures and refines language, emotional response, and customer action. Imagine automation that requires far less effort to achieve 20% more conversions ~ while driving 80% greater efficiency, more revenue, better compliance, and faster time to market. That is the Persado difference. Chief Executive Officer and Co-Founder Global Vice President, Solutions Consulting Vice President, Content Intelligence Managing Partner, StarVest Partners Managing Director in Growth Equity, Goldman Sachs Executive Board Chair, Business Builder, Consultant, Advisor, Board Member |Fintech, Securities, Banking, Insurance Persado Motivation AI Platform Recognized for Impact in Personalization and Compliance. Marketing Technology Leader Recognized for Helping Top Retail Banks Drive Growth With Motivation AI. GenAI Leader’s Motivation AI Platform Recognized For Creating Content That Drives Customer Engagement and Revenue Business Intelligence Group awarded Persado Persado Essential Motivation a Best Generative AI solution in the 2024 AI Excellence Awards. BuiltIn again ranked Persado among the 100 best midsize companies to work in 2024. M S won Best E-Commerce Web Element for using Dynamic Motivation to increase customer engagement and online cart conversions. CB Insights named Persado the industry leader in the Generative AI Text Content Generation market. Persado achieved a Scorecard of 9.8/10, nearly a point higher than the closest industry peer. 2023 Tearsheet’s Acquire Awards: Persado customer SoFi wins best content series using Motivation AI. The SoFi marketing team is enhancing customer engagement with personalized, AI-driven content amid credit tightening and high inflation. Retail Innovator Awards: Persado customer Marks Spencer recognized for personalization at scale that drove greater customer engagement, increased customer loyalty and grew incremental orders.
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