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Replicant
Replicant scales your best agents with AI—automating routine calls, improving accuracy, reducing wait times, and giving every customer fast, consisten
Enabling contact centers to deliver exceptional customer service with AI since 2017. Led by founders Gadi Shamia, a veteran of CX innovation, and Benjamin Gleitzman, an accomplished technologist and former contact center agent during his time at MIT, Replicant understood from the start that customer service is just as much an art as it is a science. Since 2017, we’ve been on a mission to use AI to resolve as many conversations as possible while elevating human agents to do what they are uniquely good at. Our team of more than 110 engineers, product managers, and conversation design experts have deep expertise in AI, automation, contact center operations, linguistics, machine learning and more. Explore current open opportunities and find your next dream role.
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